viagogo charge for cancelling sale

I'm Travelling - where and when will I receive my tickets? and how does an unforeseen circumstance suddenly make you require tickets to a concert? Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. 6.10 Notices. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 7.2 Copyright. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. When I first saw the tickets on your site the price given for these were30 so 60 for two. We often link to other websites, but we can't be responsible for their content. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. 2.7 Making an Offer. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. 5.4 Making Adjustments. I'm from singapore and my number is +65 [protected]. I have repeatedly been ignored. I want to raise this as an official complaint as trying to resolve this previously has simply not worked You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. To sell tickets, a Seller lists the tickets in the Site database. viagogo charge for cancelling sale; blog Tech. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. To sell tickets, a Seller lists the tickets in the Site database. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Note that Your payment may be withheld if you violate this clause. 2.16 Season Cards. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. Copyright (c) 2006-2023, viagogo AG. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. - The horrible price that I was charged for hockey tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 2.7 Payment Authorization. I would definitely question it but I think you don't have much of a leg to stand on. 6.7 Third Party Information. If tickets are not consecutive, then the Seller must create a separate listing. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). women's ray ban sunglasses sale; cnut the great cause of death. 1.1 Introduction. This is so we can promote the sale of tickets and items that You list for sale. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The original face. Submit a complaint and get your issue resolved. You will need a username and password to access the Site and use the Services. As far as viagogo are concerned person A can not cancel listings on person Bs account. I haven't received an email confirming my order. Hi i am very annoyed and feel very let down by your team. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Share your photos and videos with others to prove the truth of your words. But is it legal for Viagogo to charge me such extortionate fees? If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. We take no responsibility for such issues. 13th June 2017 - made a call to the customer service and was told to email You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. We will not allow You to buy or sell tickets before You have registered with Us. As I was told to send them to u asap so they'd have 'maximum selling time' Copyright 2017 viagogo. When booking on viagogo, even when you select the amount of tickets you want e.g. Note that this is separate from any VAT viagogo is required to charge on its fees. How Is Technology Changing How We Treat avarey947? There are still plenty of tickets available on the official site. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. At no time do We provide the Buyer's payment information to the Seller. So why is it my responsibility that the buyer must go to the event having bought the tickets? I demand my money back as they never made the concert due to it being outside on the heat. Viagogo says I've been paid but the bank transfer never took place. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). How do I change the email address on my account? 2.4 Listing. Yes No Contact Customer Support Regional Settings Please note that service fee amounts may vary by event and are subject to VAT. Be the first to hear about special offers. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Ticket listings are a representation of actual seat location. 4.2 Stolen Property. 5.3 Disclosure of Information. We may also first deduct any amount you owe us from any amount we owe you. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Such notice shall be deemed given one business day after the email is sent. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Note that Your payment may be withheld if you violate this clause. 6.10 Notices. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Can I buy tickets that are personalised with someone else's name on them? viagogo charge for cancelling sale. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. We are not involved in the actual transactions between Buyers and Sellers. missing persons national parks. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I was told on your website that the fees are made clear but they were definitely not. Thank you for using viagogo! There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. I'm Travelling - where and when will I receive my tickets? You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 2.12 Seller Payment. 10 Things Most People Don't Know About anyabraddock. Editor, Marcus Herbert. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The tickets were listed and sold for $267 in total. Fees at 133% of the ticket itself. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 6.5 Tax Indemnity. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Additional information can be found in our FAQs and on the ticket details pages. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This will surely increase the credibility of your complaint. it says. shawn mendes tickets order no [protected]. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo were not able to supply them at the last minute and offered a refund. Tickets came for 25/6/17. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. Takes a few years for people to realise they are dodgy. I was mislead by viagogo and have been completely conned out of this money. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 3.4 Indemnity. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. 3.2 Other Information. 2.6 Making an Offer. 7.1 Ownership of Intellectual Property. Hello Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 2.10 Collecting Payment. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. How does Complain.biz work. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 6.3 Allocation of Risk. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo has advised customers who cannot attend a rescheduled event to. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. Excessive pricing, bad communication & despicable customer service and still no tickets! Cheers. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation.

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