giant eagle complaints

This incident happened on friday june 24, 2022 @ 05:14pm, store #617 in geneva ohio. Disgusted I found a grey looking mealworm. The store is in Brooklyn ohio. It's more of an inconvenience than a convenience. BBB Business Profiles generally cover a three-year reporting period. I then went to the customer service desk and asked for a manager. Giant Eagle has extremely terrible customer service. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. Why I constantly continue have this on going issue with this pharmacy has be baffled? Giant Eagle Company. They bring them out and put them in your truck for you. Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Help even if you are not a cashier, you work for GetGo! No need to bother with long lines or product availability. The Pharmacist & Staff are very professional & friendly. According to our partners at TribLIVE.com, the grocery chain is expanding its partnership with Flashfood, an app that connects users to discounted food, in all stores. Good Morning. Spacious and very clean store. Giant Eagle's Customer Service is despicable! Job Work/Life Balance I buy brand name wines and medicines and detergents at this store and its also in walking distance. No printer or internet. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. Called their customer service today. AND i understand some giant eagle's are charging for those bags! named Heather - very immature for the title that she holds. I went today 6-2-2021, asked for short ribs. I am a conservative person & I really like Giant Eagle! That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. Not a good look for Giant Eagle. Desired outcome: I explained exactly as above and as she is my child - its really no ones business. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. It has been a reoccurring issue monthly. User; Business User; . The cake had an image I had selected from your website. Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. Be the first one to write a review. Extremely poor customer service at #43 township of pine market district. Submit Call Comment; Contact; Support; Blog; Press; Carriers ; Sign Up / Login; Search Results for Giant Eagle Pharmacy. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The butchers are LAZY! Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. An item had part of the label ripped off of it which had the bar code on it. Giant Eagle's meat is also a better variety than other stores. Need a loyalty card to self check out ComplaintsBoard.com is a leading complaint resolution website on the Internet. but they want to play that silly "security reasons " game. I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. GAS. This is the Lancaster Ohio store. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. Maybe Pittsburgh City Council can wake you up. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. ADDITIONAL LINKS Here are 8 tips for writing great reviews. This review was chosen algorithmically as the most valued customer feedback. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. Unfortunately, I collect s.S. The people are wonderful & very helpful! Because more often than not, they have what is needed and at a fair price! My parents come here to get produce, and they got me into the habit, too. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. Hope the conversation the 3 associates had was very good. My 18 year old daughter was with me and we went into the liquor part of the store to get vodka because my 26 year old niece likes vodka. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I mean every one. They never want to cut the meat that's available. The rudeness of store associate and unwillingness to help. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. I can not reply to emails. The kitchen manager needs fired. It was 445 pm today and the sub sandwich area was not closing or anything I see lazy employees! No everyone lives their life online. I paid for a SHOWROOM car wash and parts of my car weren't even touched! Thank you for your time. Outrageous. A guy with a strange accent was very rude and started to yell at me. 38 complaints closed in the last 12 months. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. Is this your company? Second, the hot mocha was not hot in the slightest, but the issue was the iced coffee. Desired outcome: You've lost sight of customer service. Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. this item is currently being modified/updated by the task: derive . Its unbelievably immoral and despicable! At first, it was alright, but it progressively got worse along the way. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. Hello ********* She rudely told me to re-up order my food and wait in line again. 1. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. We would like to show you a description here but the site won't allow us. None I'm never coming back. All the time. I get another sticker for my window. Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. The company even offers refills for pet medication. What they do NOT tell you is that now, if you buy one, it's down to $1.25! i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. Too bad. Even the cheapest of car wash. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. Our partners at the Trib said the move has In hopes to fix this issue for me and other customers for future. The average employee at Giant Eagle makes $27,418 per year. Then I either stand and wait for half an hour or have to come back another day. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price. (******* ****** **************. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party. Category Food & Beverages. It's sad to see that people will accept eating a piece of edible paper. Ordered wife's birthday cake online, picked up in Glenshaw store on 11/10/22. Management was okay in the beginning then it slowly deteriorated, into a $#*! I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. This was about 6:30pm. if customer service reviewed purchases they woul see all are made in my name with my debit card. I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. This is unacceptable. Even the store manager was unaware that flu shot hours were limited! So they keep putting out thinking it's fixed. This is unacceptable. Giant Eagle, (store #4029). I went to get a replacement today and it was almost $200. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! Nothing. We pulled up behind a car and waited 20 minutes! I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. Local grocery store in north eastern US. Gain trust and grow your business with customer reviews. He blewup at me " i was just trying to help" i said in a very rude way! It is very challenging to get answers from customer service. I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. I didnt see any signs about that. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! So, off to Rite Aide i go! And bugs. Opening hours, contacts and reviews for Giant Eagle at Washington Pike, Bridgeville, PA. View nearby places on a map. Information provided by various external sources. If she was helping it would not be anyone to watch! Phone number +1 724-942-2802. I explained to them my same situation, and they continued to harass me and discriminate. Desired outcome: She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. So i am very confused and frustrated. This complaint was posted by a verified customer. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. My mother and her friend reached out to Lyft first, but due to the fact it was purchased through Giant Eagle they referred her back to the store. I did. If you have been a victim of such, contact a lawyer. Giant Eagle Company. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. The service has always been rude, but now they have become even worse. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. Order was $20 more than what the original order placed indicated. She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. The use of Perks is different in this program also, as now 50 perks can be used for $1 off your total gas or grocery bill. I am actually highly disgusted with this kind of customer service and hope this won't continue . Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. We spoke to the consumer today and they provided an updated mailing address for the request. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Category Food & Beverages. Disability and food assistance, so every penny counts. They shop my online order, I schedule a pickup, and they load it up. somehow the fuel perks vanished . Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. Thank you. Great service on Curbside Pickup in Erie! I went to Giant Eagle in Washington Pa for vaccines. Giant eagle unwilling to offer anything related to customer care. I never recieved them, yet I was still charged for ordering them. Terrible customer service. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. Submitting a response indicates a willingness to work with customers to make things right. Giant Eagle Grocery - Central Percentum Giant Eagle. I wanted 2.5lbs I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. Order submitted Dec 15. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. I. I like the meat because it's fresh but with these prices, I can't see paying for bags that don't hold up til you get out of the store. The signs indicate you can buy beer here, which is . Excellent Customer service. As you can see by the pictures below, when there is weight in it, it does not close, I believe the frame is bent. For your reference, details of the offer I reviewed appear below. For example, pharmacy business hours are 8a-8p. Reviews There are no reviews yet. so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! I flipped. He said he was sorry and didn't even know they were closed down?? Poor quality produce for the price Desired outcome: Giant Eagle refused and told me to contact Columbia. Not only is it not obvious to this pharmacy but its oblivious to them. Early History. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They kicked my special needs 3 year old grandaughter out for not wearing a mask! To the point when the customers would just straight up insult the shoppers. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. Leave a review. A multibillion dollar company has scammed a consumer out of $200 Desired outcome: The associate was extremely rude to me. I placed an online order for a cake at your location in cleveland on Chagrin rd. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. Waited there another 10 minutes and was told it would be 30 to 45 minutes. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. (419) 843-7296 182.32 mile. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. Complaints: Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. Very truly yours,Giant EagleClaims Department. Decided to give GE another chance only to be disappointed again. Note that complaint text that is displayed might not represent all complaints filed with BBB. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Giant Eagle Company. In the meantime no follow-up with me. Basic understanding of Giant Eagle's Business System (GE's version of the Toyota Production System). I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. Shame on you! NEVER GOING BACK, Desired outcome: Goodbye big bird your history. Featured Giant Eagle complaints Giant Eagle - Cooked chicken I ordered 2- (100 piece cooked chicken)for a post funeral family & friends gathering or repass. And who in the hell can even see tiny print on the smartphone. I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. This is unacceptable. Here clients can delve deep into delicious meals, and tast. another time i waited a while in the selfcheck line got up and was told i cant use it cuz i dont have a advantage card! I had to go to Kroger to get a cake for my granddaughter. This is actually about an experience my mother had with Giant Eagle. I mostly shop at giant eagle for gift cards to earn fuel back. Share your photos and videos with others to prove the truth of your words. 8-2-22 I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. Also, the new perks, pro perks, fuel perks thing is so complex and confusing. Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. My husband **** called their customer service two days later and was informed that I had to call. Don't shop in Brooklyn ohio store especially when buying a sub sandwich. Was looking forward to these, I bought them In the past and fell in love with them. I'll go to Kroger's from now on. The pin is required for an online purchase, and I do not have a Columbia store locally. BBB is here to help. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval You sure have your priorities straight. The rudeness of store associate and unwillingness to help. Annette S. I placed an online order on December 23, 2022. I just don't understand how this could happen. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. i don't have a complaint as much as need advice. I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. We use dedicated people and clever technology to safeguard our platform. Why stop with ads in the mail? Tip for consumers:Please be nice to the people that serve you. I also work for a pharmacy in the area for 5 years. 814-734-5036 Giant Eagle Pharmacy. For that, Im lucky! Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. Since then Giant Eagle was always there for our midnight grocery & diaper runs , cakes , breakfast muffins and everything in between Thank You Giant Eagle for being our Friendly Neighborhood Grocery Store Plz dont forget to sign up for the Giant Eagle Rewards Card .Namaste . No one has called me yet. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office Phone number +1 724-258-5011. I and others I've seen pick up the paper bags and the handles tear; bag falls. Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: Giant Eagle Grocery Store Hours and Location info near Indianapolis. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! show of laziness coming from the higher ups. I said well we waited all that time and the car ahead of us received their prescription so how we would know? DONATE NOW! Something needs to be done, even when waiting in line at location you hear people complaining about it. UPMC employees were notified that flu shots could be administered by any Giant Eagle Pharmacy on a walk-in basis. We contacted our card service vendor to request a refund fromColumbia, however the request was denied, citing all sales are final after activation. Never had such a bad experience before. No, it is too hard for them to comprehend. File a complaint. Highly disappointed! more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. States they care about work-home balance Pro diversity culture Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. Claim your listing for free to respond to reviews, update your profile and manage your listing. Can you imagine what I think you can do with this lousy idea?! A fax was sent according to the technician, the prescription was again not filled - they said there was no response. X . So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. They were absolutely the worst. Most customers were really nice and then there were some that you just lose faith in humanity from. Getgo employee do not have lunch break in 2 years. I can never forgive that. The attendant looked to find it in the car wash and could not. Please in the future check your produce before just tossing it carelessly on the shelf. Giant Eagle reviews & complaints. Toggle navigation ctMobi - Find a local buinsess in your area. Same person who called me answered. She didn't know how to remove it. BBB Business Profiles may not be reproduced for sales or promotional purposes. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. You can use the phone app to let them know you are on your way. After picking up the order, I realized that none of the substitutions or the additional item were there. What happened to integrity and company loyalty. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As I cant see how I am the only person experiencing this problem. I will write and call to everyone I can to let them know how horribly I was treated. i am now a former customer. Never go there again! She was rude and said nothing. I said I would write to Ms. Laura Karet about this. On 11/25/22 I purchased a Columbia gift card from giant eagle for $139.99. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. I am so disappointedthat the storewould sell something like this. I think i talked to a team lead? Desired outcome: The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. Hello, Your self check out is hardly a convenience. This is not the 1st time this has happened to me. Check out charged $16.99. Absurd! Giant Eagle has terrible management, inconsistent and terrible favoritism. 261 7008. Hello, Unfortunately COLUMBIA SPORTSWEAR has denied the refund. Terrible Terrible Terrible. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. A necessary evil. Why am I going to have to go to to your store to get my weekly special circular? I would recommend reaching out to the party you received this card from to seek any potential reimbursement. Please update the website to indicate when a service is not available during regular business hours. but 2. Very abrasive. The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. Submit a complaint and get your issue resolved.

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