i work for nsw recruitment process
The application process will include a range of assessment techniques to help determine your suitability for the position. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. Referees name, title and contact details. You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. Join the Service NSW team of talented, passionate people. The following are especially helpful: Use the behavioural indicators to help you think of a relevant example of what you did in other jobs or contexts. Think about what we are looking for in asking this question. Manage a portfolio e.g. Give yourself the best opportunity to show how you suit the job. These help us to find out a bit more about your past performance and confirm your suitability for the job. Closing date: 16/03/2023 - 10:00 AM. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. All rights reserved. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. Select the 'Apply Online' button. Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. Enter the search query name below, then click "Save". Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Applying for the Position. Please enable scripts and reload this page. You will be responsible for undertaking analysis on confirming your right to work in Australia. dealing with a question or complaint for a customer service-focused job. Our agency is passionate about delivering first-class I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement As a guide, your resume could include the following sections: Do not include copies of qualifications with your resume or application unless asked. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. The majority of stages in the recruitment process are managed by FRNSW. when we expect a large number of applications. You can use this time to research and prepare your proposal, analysis or response. This is where we ask all candidates the same set of questions. Includes targets and support for gender equality, LGBTIQ+ network resources and support, legal requirements and best practice reports. Review the job advertisement and role description. Your application will be reviewed against the requirements of the role. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. Includes the NSW Government Graduate program, recruitment and selection guide, NSW Public Service talent pools, assignments, transfers and secondment guides, onboarding and exiting information, and the NSW Aboriginal internships program. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. for a dynamic Process Improvement Coordinator to join the team. We embrace diversity, celebrate our differences and inspire each person to be their authentic self at work. Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . you will drive the end to end recruitment. we expect a small number of applications. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. Depending on the role and the size of the candidate pool, this stage may include an initial phone interview. a range of business processes identification, modelling, analysis, design and For the primary, legal, digital, and engineering streams the activities are a structured interview and a group activity. creating social media content, and recommending advertising platforms to be used, such as Seek and LinkedIn, Review resumes and validate candidate data, Assist Hiring Managers in scheduling interviews and sit in on interviews where needed, Assist in the onboarding process of candidates e.g. Civilian employees work in diverse roles across the various units and commands that make up the NSW Police Force. For enquiries relating to the role please contactAdriana Spoto via Adriana.Spoto@service.nsw.gov.au. having a driver's licence when driving is a key part of the job. via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. If the job ad requests a cover letter, you must submit one with your application to be considered for the role. Includes reports from 2012 to now. 1. Copyright 2015 NSW Public Service Commission. If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. The assessment will be conducted by the external provider Unified Healthcare Group (UHG). Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. Make a difference to the lives of 8 million people in NSW. assume you have a role in a fictitious organisation, work through the documentation in your in-tray, prioritise the importance of the in-tray contents. Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . Our recruitment process is in line with the Government Sector Employment Act 2013. Undertake analysis on a range of business process identification, modelling, odecide how to respond to correspondence. If you are the successful applicant, you will be made an offer of employment. assist with interview and other assessment techniques. NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. The following question is about the 'Commit to Customer Service' intermediate capability. You must submit a separate application for each position for which you wish to apply. How does the job fit with my values and standards? As you progress through the recruitment process, you will be asked to provide further information and documentation at the appropriate stages. Be specific dont tell us what you think you might do in the situation tell us what you did. About the role:The Business Improvement team at Service NSW are?currently looking Tell us what happened because of what you did describe the impact on the customer experience. We structure them according to: All our assessment processes involve at least one interview. Use full sentences, check your spelling and grammar, and stay within the word limit. Hunter New England Local Health District, Employment Type: Various Permanent and temporary opportunities. Best practice employers give their managers and employees training about workplace privacy. Think about what you did in other jobs and your achievements. Remuneration: $33.46 - $34.26 per hour plus superannuation. Before your assessments you should: If you are one of the candidates most suited to the job, we will contact your referees. Use full sentences, check your spelling and grammar and stay within the word limit. make informed recruitment and selection decisions. Information for graduates with disability, Support business to develop process models, relevant documentation and training Copyright 2015 NSW Public Service Commission. They each bring their individual skills, knowledge and backgrounds together to form a strong, innovative and resilient workforce with a common vision to serve the needs of the NSW Police Force and the community, now and into the future. Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. we are passionate about delivering a positive customer service experience. Search Criteria. are applied To be You do not need to attach a resume or cover letter. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. Personality questionnaires are useful to gauge how likely you will fit in a job or team. supportting business process improvements, providing solutions aligning with Yours may involve some or all of the below steps. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. In-tray exercises simulate administrative aspects of a role. This is where we ask all candidates the same set of questions. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate. Each test measures something different according to the scenarios they contain. The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. opportunities for improvement This is something you must have, otherwise you cannot progress. They help us to learn about how you are likely to perform the job. Test your computer equipment before you start. Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing analysis, design reengineering to support business process improvement and Book in early to secure your preferred date. Applying for a position with NSW SES: All applications will need to be submitted . Our common interview format is the structured behavioural interview. We are committed to our equal opportunity policy at every selection stage. These are usually things like: Get more tips on writing your application on our Writing your job application page. Support the adoption and continual improvement of Business Process Management present your findings, in writing or verbally. Information on what to consider when looking for jobs. Please read and understand NSW Health policy directive (PD2022_030). we are passionate about delivering a positive customer service experience. We are a diverse team of over 4000 staff working together to provide services that help improve the lives of our 8+ million customers across NSW. A technical skills assessment measures your professional or occupation-specific skills. Visit the Make time to plan your recruitment process to put yourself in a good position to find the best person for the role. efficient enhancements in operational efficiency, customer service, systems and material foroperational With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. your career objectives - "Where do you see yourself in . For further assistance, read the application checklist or frequently asked questions. providing coaching to a team member for a manager role. are applied. Other agencies where you may be placed for a graduate rotation may also require proof of full vaccination. Effective Candidate Evaluations. If you are the successful candidate, well done! Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. If required, additional screening checks may be conducted, including: Given the high number of applications received for some roles as well as our commitments to employment practices that are fair, responsive and inclusive, the time for recruitment does vary and can occasionally take longer than expected. Relate your skills, experience and passion to the specific job. Looking for a rewarding career? To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. Our digital services team employs over 500 designers, engineers and product managers. You must be an Australian Citizen, Permanent Resident or hold a visa that allows you work in Australia in an ongoing role. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. Some things that might help you get a job in the NSW Public Service in the future include: Ask for feedback. Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. Work at TAFE NSW opportunities. why you want to work in the NSW Public Service. dealing with a question or complaint for a customer service-focused job. Late applications may not be accepted. Insights and analytics into the public sector workforce. east Adjustments for individual needs Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview If you gain a place in a talent pool, well done! All assessment centres will be conducted virtually via Zoom video conferencing software. You will also be invited to book into a virtual assessment centre. You belong in our diverse and inclusive workplace. Will the job help me to serve my community? We have a range of roles available from customer service through to client relationship management and information technology. Employment and residential checks Fitness/Psych Medical 3. You do not need to attach a resume or cover letter. Assessment processes are often different. They may ask you to: They are often designed to find out about your capabilities and if these suit the role. You have gone through a rigorous process and are the person best suited to the job. Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. To become a teacher in NSW public schools, you should apply for the . The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. NSW Health offers a world class public health system providing a comprehensive range of health and health-related services across NSW. 1. The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. More information. Some roles require you to be at least eighteen (18) years old. Copyright 2015 NSW Public Service Commission. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. Complete and submit your application. Advise and create appealing advertising campaigns e.g. listed in the role description. As such, they may be at risk of unintentionally discriminating in the recruitment process. a case study exercise where your group responds to a brief on a realistic business scenario. Our recruitment processes help you to show how you are the person best suited to the job and the agency. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for These questions are often framed to get a personal response. We will ask your permission to contact your referees before we do the checks. Candidates will not progress if they do not compare as well against other candidates. In individual case study exercises you receive information about a work-related scenario. calibrated against core values of passion, teamwork, and accountability to Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. We are focused on delivering first-class customer service, digital transformation and regulatory reform. Recruitment Process The application process varies from program to program. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. practice application and interview questions based on the focus capabilities Role type: Full Time Ongoing. Whether you want to use your administration skills to become a school's Business Manager, work outside as a General Assistant, or care for your community in the . The Strategic Workforce Planning Framework and planning cycle. 1. university, TAFE or school if you have limited work experience. is specific to the job you are applying for. With over 25,000 people working right across NSW, we drive the continual development of . It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. Includes the three remuneration tribunals: statutory and other offices, parliamentary and local government. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Closing date:Monday, 13th March 2023. We have opportunities at senior, mid and junior levels. ensure our focus is always on the customer. A guide to support senior leaders with organisational strategy. You may select up to two streams: primary and one degree-specific stream - legal, digital, social work or engineering.
