item not as described ebay return shipping

If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. eBay Money Back Guarantee policy, Welcome to the Selling board! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. What if an eBay buyer damaged an item and wants a refund? Located in: Ciudad Autonoma de Buenos Aires, Argentina. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. If you're not able to resolve things with the seller, you can ask us to help. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Tip - edited eBay Business Equipment Purchase Protection. Refund the buyer, the buyer keeps the item. You won't be able to re-open the request once it's closed. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. This may sound like overkill to you, but stay with me while I explain! You are sure the item wa. SelectExamples of alternative shipping arrangements below for more information. Learn the fundamental steps for running an eBay business. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. View cart for details. When a buyer opens a return request the funds related to the sale may be put on hold. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Then and only then you give a refund for the item. naM fo elsI. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. 3. eBay will review your case and get back to you within 48 hours. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Within our return policy, we state that return shipping is paid by the buyer. They will just accept that they are not covered and walk away. I always encourage our members to use those photos! See the Abusive buyer policy for more examples of activity that we don't allow. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. I cant make the buyer read it! You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Tip If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Copyright 1995-2023 eBay Inc. All Rights Reserved. The seller will also pay for return shipping. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Help for buyers and sellers. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. See ourpartial refund guidelines. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Examples of alternative shipping arrangements. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. I gave alot of money for an item from ebay to a seller. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Escalate to eBay if you don't reach a resolution within 3 business days. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. What Do You Do? I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. If they are rude or threatening to you, do not retaliate. I find too many fun toys for my family (or myself), and just love the whole process. Send you a message The seller may ask you for some more details about your return request. Their listing states they do not accept returns. . The seller has 3 business days to get back to you. - edited See details. This was one of those times I was pretty happy I had taken photographs while I was packing it. 2. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Is there anything you can do? We guarantee that you will get the item you ordered or get your money back. It may only be used to recoup losses when an item is returned used or damaged. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. This is something I have saved as a document and I just copy and paste it into all of my listings. Purchase shipping insurance for your items Its well worth the money! The buyer is responsible for return postage costs. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. eBay gives this MBG for Australian and International buyers, however . After all, I paid for the insurance right? Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? 11:35 AM. Select. eBay Business Equipment Purchase Protection. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. However, we're here to help. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Add a message to the buyer explaining why the refund wasn't full. Still, it wouldn't really matter what you put in the description. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. This is a good option for low-value items. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. eBay Exporter of the Year was a great success! How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? The seller covers the cost of the return. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Sellers accept the majority of the risk when choosing to sell here. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. So having a returns policy can give you a competitive advantage. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you.

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