microsoft authenticator not sending notifications new phone

If you register your device with your organization, your organization can change this policy on your phone. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. If you are still not able to add your account, please reach out to your admin. To remove an account from your old phone, open Microsoft Authenticator on it. Phone number is also correct. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. A: Make sure the date and time on your device are correct and are being automatically synced. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. I have not uninstalled the app from the old phone because I wanted to test it first. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. All Rights Reserved. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. If you have an Apple device, the ID.me Authenticator app is the best option. Try change the network to see if the result is different? Use Microsoft Authenticator option does not send notifications to my There is no other method that I can possibly proceed with. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Only someone with access to your phone should be able to get your verification code. How To Enable Push Notifications For Microsoft Authenticator Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). I guess i've never noticed this as the notifications have just stopped working recently. Youll then be able to use those if you experience any issues when trying to recover your accounts. - edited Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. This will remove passwords and other autofill data from the device. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Next, youll need to install Microsoft Authenticator on your new phone. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Receive data from the internet. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. You must have an Authenticator app installed on your device in order to use it. A: Here's the full list of permissions that might be asked for, and how they're used by the app. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. This can be done a lot better! I test on 6.1.3. Phone number is also correct. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. This article answers common questions about the Microsoft Authenticator app. Q: Are Apple Watch or Android wearable devices supported for Authenticator? 01:14 PM. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. You may also refer this article for more information: How to use the Microsoft . You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Once i did that, I now get the notifications again. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Then, select Add method in the Security info pane. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Q: Will my users work or school account password get automatically synced? A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Run at startup. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. You could search it on Google. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Authenticator moved to new phone but the notification gets to the old phone On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. May 31, 2022 . To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Follow the Android prompts to grant that permission. For me it was not required to remove settings or the whole app to solve it. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Old Microsoft account authentication app was perfectly working. 01:53 AM The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Definitely would like to see the one-time bypass feature in Azure MFA. Shop your favorite products and well find the best deal with a single click. The software giant kicks off public testing for its Phone Link software. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. On iOS, Microsoft recommends allowing the app to access location always. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. When you purchase through our links we may earn a commission. All rights reserved. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. When you add a Microsoft account, the app requires network/internet connection. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. The app requires your consent to use biometric or facial recognition instead of entering the PIN. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. This is not exactly the most elegant authentication solution I have ever seen. For your work or school account, your organization decides whether or not to allow one-click notifications. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. A: We're always working on new features, bug fixes, and performance improvements. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. If you have already registered, you'll be prompted for two-factor verification. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Youll need to provide your sign-in username so that your admin can look you up in your organization. Accessibility Service. What should I do? Make sure the app is turned on to use sound or to vibrate for notifications. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. by Azure side(work) never sends notification to authenticator. Used to optionally support Autofill on more apps and sites. Of course they are. 1. Therefor cannot use any of my work related phone apps which is literally essential to my job. A: No. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. The app will request this permission only if your organization has a policy requiring location. First, you need to have the Authenticator app installed on your mobile device. Then sign on with recovery account to do the restore. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Q: What is App Lock, and how can I use it to help to keep me more secure? Once the app generates a code, you will be able to log in to your account with it. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Please try the above suggestion and if there's any update, feel free to let us know. We have recently implemented MFA with a conditional access policy. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. You canalso remove youraccount and attempt the sign in again. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Oct 06 2018 Push notifications are an excellent way to keep your users up to date on the most recent content. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. How-To Geek is where you turn when you want experts to explain technology. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Contact your admin to fix this issue (uniqueness validation). What should I do? Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. You might need to talk to your service provider to help with the Android or Apple notifications channel. Any personal data collected is limited to information needed to help troubleshoot app issues. Reminds me of the Church lady on SNL! You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Not sure why but much less of a problem than not receiving the request. A: When you open Authenticator, you'll see your added accounts as tiles. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. This setting can be turned on or off at any time. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. A: This is a known issue on iOS 13+. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Dec 14 2021 Microsoft is also providing Outlook with a similar service. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Q: What ifAutofillis not available for me in Settings? Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. You don't need Microsoft Account. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. I had to go into the advanced set up to be able to change it back. Tap on Enable push notifications and youre all set! A: Verified IDs are issued directly from your organization or a website. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Post your questionto theMicrosoft Authenticator app forumto get help from the community. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. The Authenticator app is available forAndroidandiOS. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. I have make sure that the battery . Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Can Power Companies Remotely Adjust Your Smart Thermostat? Sign-in with this account on the device registration page, then try enabling passwordless for the account. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? My phone have been stolen, I had work account logged in there. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Microsoft Authenticator not working, after getting a new phone Then sign on with recovery account to do the restore. This type of notification is often used by banks and other financial institutions in order to protect their customers information. did you restore from a backup of the accounts on it or go fully from scratch? Tap the three vertical dots at the top right, and then tap Settings.. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Q: Why is my account tile gray and inactive? 01:13 PM For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. Common questions about the Microsoft Authenticator app Delivered on weekdays. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. What Is a PEM File and How Do You Use It? This type of account is frequently called a "broker" account. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Please help.Thank you. These modes can prevent apps from sending notifications. I have make sure that the battery optimization and all sort of notification permissions are allowed. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Any help would be great here also. Can you get notifications from other apps? Q: Why do I only get notifications when the app is open? It works with both iOS and Android devices, so there is no need to install the app. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. but the amazing thing is they can reach other web-pages like google or Yahoo. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Therefore, having the phone and approving the request meets the criteria for the second step of verification. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. If you know a SECURE download site with the old APK please tell me. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Try this, hit the hamburger on the left and click on "backup this device". Microsoft Authenticator App does not send approval request or For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. 05:33 AM Much thanks mate! Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. This minimaldata is needed to keep the app updated and secure. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Q: Why am I getting notifications about my account activity? If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Exact same problem here. - edited A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. More info about Internet Explorer and Microsoft Edge. Problems started when I upgraded to MS Authenticator. To do this, open Microsoft Authenticator. A: The Authenticator app collects three types of information: Account info you provide when you add your account. Maybe it was turning off wifi. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Fortunately, Microsoft Authenticator provides a backup and recovery option. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Your accounts will then automatically be added to Microsoft Authenticator on your new one. I am now receiving notifications as expected and all approvals are working. This data is stored on your device and can be removed by removing your account. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced.

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