stubhub refund policy change
NEVER AGAIN will I use STUBHUB. Stubhub did refund, but plans are ruined last minute. How to contact the seller. StubHub itself admitted no wrongdoing in the settlement. A UNETHICAL ON THEIR PART. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. 01-24-2022 11:26 AM. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. I lost my tickets. Donno what to do. For $2400 this is pure BS and will not stand. The company blamed the difficulty of recouping from sellers during the pandemic. I am quite dissappointed. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. View SeatGeek . Not certain how that happened but I think that the site was confusing and I didn't pay full attention. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. This is an essential cookie for the website live chat box to function properly. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Also how can stubhub charge me $176 when I never received any money for this purchase. We were going just to see one of them. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Called back for refund. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. "I finally got a supervisor on the line and he said 'No. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. StubHub changes its refund policy during COVID-19 pandemic, how you can Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. The parking pass was sent to me with in 5 mins. This settlement ensures that consumers will receive the refunds that they are entitled to.. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I purchased tickets on their mobile app for a college basketball game. If you sell on Stubhub they will waive the sellers fee. StubHub's no-refund policy leaves ticket holders fuming - WCPO Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. If these are not available, you will likely get a full refund. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. The spread of COVID-19 has rattled every corner of the live music industry. StubHub Changes Refund Policy For Final Four Ticket Buyers Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. I selected a particular date for a Broadway show. Or am I screwed. Stubhub sucks! Nobody will know until game day. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Terrible customer service. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. They had me wait 3 hours to tell me to go scratch. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Stubhub STOLE THE MONEY FROM ME!!!!! The potential loss of revenue facing Live. Ticket buyers and sellers say StubHub owes them after - Marketplace StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Now what? Had I known seller didn't have tix I never would've purchased. Current Ticket Policies: Subject to Change*. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Otherwise you will receive a voucher for 120% of your purchase price. Immediately called StubHub customer service. StubHub Class Action Settlement to Provide Credits For Tickets When we bought these tickets, we had jobs and splurged for a night out. A StubHub employee via phone assisted in returning the ticket to my account. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Save my name, email, and website in this browser for the next time I comment. Needless to say, I initiated a dispute over StubHub's transaction. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Now you gave them no time to sell again. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. The cookie is used to store the user consent for the cookies in the category "Performance". I wish I found this website earlier. Paid over $550 for two Hangout festival tickets. The cookie is used to store the user consent for the cookies in the category "Other. Decide on a ticket price and how you will be repaid. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. This is so wrong in so many ways yet I don't have a leg to stand on. This doesn't make any sense and I transferred these tickets way early on before COVID. StubHub said they'd refund canceled tickets, but now - SBNation.com You still ended up with my money, and I never received any value for that. Use of this website signifies your agreement to our. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Where is my refund? - StubHub Community I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Under normal circumstances, these processes are manageable. Second package was never able to contact anyone to reroute as address was incorrect. I notified a chat type person immediately to tell her I made a mistake. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The cookie is used to store the user consent for the cookies in the category "Analytics". They were for the correct date and time ? StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. They could not refund me nor give me the seats I wanted. if you have any questions please feel free to contact me. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. You can get a refund from StubHub by calling their customer service line. All Rights Reserved. "We were only allowed 120 percent credit toward future concerts, not refunds.". It not I guess it is small claims. I tried transferring through Wells Fargo and they didn't let me transfer. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Wrong seats. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Last time I'll probably use StubHub. I want to know what the point of the "protection plan" is that they have? It is not specified anywhere in the mobile site and hidden in the desktop version! So i grabbed 2 tickets ( I checked after they went on sale). Open the SeatGeek app. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I would not take a.) Stubhub stole $770 from. Select the ticket group you'd like to sell. Concert is tonight and just received tickets in a completely different section then what i paid for. The game has been changed to Sunday 27th August and we are simply no longer in the UK. "If you have tickets to a show that is postponed, you will be able to select your refund . Terrible Service! "These consumers made a deal with StubHub," he said. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. IndustryLegalTop Story He did not do that. Did StubHub's changed ticket refund policy violate Massachusetts law? No longer was it offering full refunds, only a 120. Overcharged. I purchased tickets at the very last minute and got amazing seats. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. >> I PURCHASED TWO TICKETS FOR $390. Cops said to all the r maiming people that we would get our refunds back! I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. This cookie is set by GDPR Cookie Consent plugin. Hopefully the credit card company will stand up for me. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Where's my refund? - StubHub Community "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. After another hold the rep told me the manager said the same thing. This cookie is set by GDPR Cookie Consent plugin. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. COVID refunds: Wisconsin, StubHub settlement reached - WITI They just don't care! Its a bs. Describe your scenario and include any supporting evidence. On Feb. 26, StubHub's general counsel was hailing the company's . Been on the phone for hours wasted my whole day. I contacted Stubhub and they refused to refund my money. Read this advice or complain & cry later on.. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. A lot of tickets sold on stubhub are individual people. A total ripoff! Congratulations, Stubhub. LAST time I purchase tickets through StubHub. 2023, Hearst Television Inc. on behalf of WCVB-TV. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. my bank says 10+ days to get a decision if they will return my money. I listed tickets on Stub Hub for a Broadway show. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . and would like to return it? I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! follow the steps below. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. The buyer gets refunded fine, but why I am being charged their refund? In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. StubHub changes its refund policy during COVID-19 pandemic - WKBW In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I got a COUPON worth 120% of my original order. At this point, this transaction constitutes fraud. Just notified by email of event cancellation for Atlanta United vs Orlando. We were not the only ones. You cant change your TOS after purchase. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Solutions : StubHub Ireland We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. They only let a few more people in until they actually closed all the doors. They sold me 2 non-existing tickets and even admitted it by email. On March 7th, StubHub emailed Marrali a copt of its refund policy. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Contacted the event, and they said the wristband was already registered to someone else. Customer service all the way to your seat, 2000-2022 StubHub. I WILL NEVER USE STUB HUB EVER AGAIN. StubHub will contact you as soon as possible. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Refunding tickets to a cancelled event - stubhub.community I will never use StubHub again. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. 4. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! It started giving credit instead: a voucher worth 120% the ticket price. anyone have any advise on how to deal with this? They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. When I received the tickets it is stamped on them in large lettersStudent ID required! The Hollywood Reporter is a part of Penske Media Corporation. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. So I would like a refund for the pass that was never sent to me. How is this legal for them to keep MY money? Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Stub hub fraud.. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Spent $314 for daughter and friend to see Harry Styles. UPS delivered my tickets, but now I can't find them. The credits are valid through the end of 2022. This is the worst service I have ever are ticketes but are tickets were NO good. COVID-19 Impacted Events Updates : StubHub The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds.
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