autotask api create ticket

. A company's category determines the layout of the entity's pages, which fields are visible, and which picklist options are available. The Administrative Email Address for Action-Required Notifications should be an email address that does not create tickets in your Autotask. If ChangeApprovalStatus = Assigned, user can change it to Requested (only). If Ticket.AccountID is updated then Ticket.AccountPhysicalLocation must have AccountID = Ticket.AccountID. The function of this entity is to describe the mapping of the contact to the contract billing rule. The template corresponding to the speed code will be highlighted automatically. Incidents on Change Request tickets will not be updated. This entity describes an Autotask service call and its relationship to four other service call related entities. It allows you to create, query, and update expense line items through the API. Need troubleshooting help? The Ticket entity will support the Ticket Category: The following fields are not editable when ticket category is RMA: AccountID, InstalledProductID, TicketType. The purchase approval option is available through Autotask procurement. This entity's purpose is to describe a transaction where a specified quantity of a Purchase Order Item is 'received,' that is, debited from the Quantity value of the associated Purchase Order Item and added to the Quantity On Hand value of the Inventory Item. [CDATA[*/ To open the page, use the path (s) in the Security and navigation section above. The status field describes how close a ticket is to resolution, or how close a task is to completion. This entity manages the tags associated with tickets in Autotask. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. TicketCategory - Autotask This entity contains the attachments for the ContractNotes entity. This entity's purpose is to describe a configurable alert message, associated with an account, that appears on different account-related pages. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. Every attempt gives me a 500 server error. It outlines the steps that must be performed to complete the ticket or task. If you attempt to query these fields, you will receive an error message. If the asset is associated to an SLA, then use that ID. If no TicketCategory is passed in, the API will use the logged in resource's default category; if the resource does not have a default category, the API will use the Company's system default ticket category. The function of this entity is to describe the values for custom Additional Invoice Fields that users can add to Autotask for use with Autotask Invoice Templates. TicketCategory default values will be applied unless another value is passed in. This entity's purpose is to describe a resource assigned to a ticket but not as the primary resource. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. To learn more, refer to The Rich Text editor. Thanks for your feedback. If a value is not provided for ChangeApprovalType: For the ContactID field, Contact.AccountID must = Ticket.AccountID or the ParentAccountID of Ticket.AccountID. This entity contains attachments for the Opportunities entity. Saves the note or time entry and closes the dialog box. That InstalledProduct must also reference a Product that is EligibleForRma. window.open(uri); The fields that do appear show the following differences: A Keep Current option is available and is the default. This entity describes the pricing and costing tiers for a specific billing product on the Product table. /* This entity contains the attachments for the ExpenseReports entity. If TicketType = Problem and incidents are associated with the ticket, TicketType cannot be changed to Incident or Service Request until the incidents are disassociated from the ticket. If setting equals 'RequiredWhenPrimaryResourceIdBlank', then the API will produce an error when both the QueueID and ResourceID fields are empty. We recommend that you create a new resource (Autotask user account) for the integration, so that it is separate from other user accounts. A setting on the General tab of the category will determine if a note title is required for task and ticket notes. The ArticleTicketAssociations entity records existing associations between tickets and Knowledgebase articles in Autotask. } Checklists are an optional feature on the ticket page that display numbered items to be completed in order to finish work on a ticket. Autotask users manage Asset notes on Assets. It describes whether an Allocation Code of type Material Code on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. Gettings 721 tickets based on a title filter: "Title eq hello!" TicketType must = Incident before the ticket can be associated with a ProblemTicketID. If you select a different note type, keep in mind that it might be set to a different Publish option. If the Can edit Status of Complete tickets (does not apply to Autotask Web Services/API) permission is cleared for your security level, you can update the status of incomplete incidents. Thanks for your feedback. Refer to the About entity fields section of this article for more information. Every time i get a very helpful "Internal Server Error" message back, nothing else. When querying, a small number of entities contain fields that you cannot query. It determines a customer's total taxes on billing items. Available in the UI only when the installed module is enabled. This entity's purpose is to describe a Resource - Role - Department relationship. Provide feedback for the Documentation team. All active note types of the category Task are available, plus the current selection even if it is inactive. This entity enables you to increase inventory counts associated with the InventoryProducts entity. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. This entity allows all items in a checklist library to be added to a ticket. I know I have correctly authenticated and set the BaseURI because I can get company information for customers. https://webservices4.autotask.net/atservicesrest/v1.0/Tickets. Want to talk about it? The Action Type specifies the type of activity scheduled by the to-do or associated with the note and the actionType View controls where the Note or To-do appears in the user interface. Thanks for your feedback. Create Workflow Rules to Set Ticket Severity Level In Autotask, you can set the ticket severity level by creating workflow rules using information provided in the Ticket Title or Description fields. > Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2). This entity describes an Autotask Quote Template that defines the content and appearance of an Autotask Quote. This entity describes time and completion data related to service level events tracked for a service level agreement associated with a ticket. This entity represents documents associated with Knowledgebase articles in Autotask. . Head on over to our Community Forum! This entity represents the categories for documents in Autotask. Does anyone have sample code for how to create a ticket using the REST API. You get internal server error when it's not happy about something, but in the returned body it normally expands on the particular error. The Entities list provides a link to additional information about the entity and its standard Autotask fields. If the ticket has at least one incomplete to-do, and the value in this field is changed to, Time entries only: If the status is changed to, If you have not changed the status, clicking this link will update the, If the note was created by a Client Portal user, only the value, If the note was created by a Taskfire user, only the value. ProjectID must be associated with the same Account as the Ticket (Ticket.AccountID). Assets are Products with an association to a Company entity. Want to learn about upcoming enhancements? This entity contains the attachments for the ConfigurationItemNotes entity. What sort of strategies would a medieval military use against a fantasy giant? This entity's purpose is to describe a predecessor/successor arrangement between two project schedule items. A Resource + Role combination assigned to a ticket must be associated with at least one Service Desk Queue. Notes have a property called Note Type. This entity's purpose is to describe a Resource - Role - Queue relationship. Notes can be searched and viewed from one place using the Global Notes Search, accessed from > Home >Search > Global Notes Search or > Reports > Other >General. Want to learn about upcoming enhancements? Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call. Tickets define service requests within the Autotask system. Thanks for your feedback. For information about the currently-available entities and fields, consult the individual descriptions in the section of this article. Resource access URLs for all entities appear in the next section of this article. Need troubleshooting help? For more information, refer to Time Entry/Note Quick Edit Fields. A resource must have at least one role assignment. Billable cost items appear in Approve and Post. User-defined fields are custom fields that each Autotask customer can add to their Company, Contact, Opportunity, Sales Order, Projects, Products, Assets, Ticket, and Tasktables. Create an API account in Autotask - Partner Docs This entity describes an Autotask Ticket. 2. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; Wherever it is available, it tracks essential information about the record. The function of this entity is to describe the relationship between an asset category and a specific UDF. Visit our SOAPAPIlifecycle FAQ article to learn more. This entity contains attachments for Knowledgebase articles in Autotask.

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