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Paid deposit of $18,049.5 including insurance on Nov 14, 2019, via Wayland Travel agency became mobile since then and canceled trip in May 2020 and requested refund. In contrast to Crystal, American Express has been “amazing” in its response, she said. Now they’re battling with Crystal Cruises over a refund for the $30,000 they paid for a two-week Asian voyage that had been scheduled to set … Paid deposit of $18,049.5 including insurance on Nov 14, 2019, via Wayland Travel agency became mobile since then and canceled trip in May 2020 and requested refund. Some cruise lines were (and are) overwhelmed with refund requests. Now, several cruise lines are saying it could take up to 90 days for a refund. The line hasn’t operated cruise departures since March, nor has Genting Hong Kong’s Star Cruises division. The announcement came two days after the company missed a 3.7 million euro payment of fees related to the construction of certain ships. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Crystal cruises. All 2021-2024 Voyages by Ocean, River, Yacht & Expedition. This is a big deal and a lot of money for people who have just lost their jobs. Available for all new and … Chris Chaimes, Carnival Cruise Lines’ chief communications officer, addressed the issues in an online discussion on brand ambassador John Heald’s Facebook page. Crystal Cruises LLC. Told it would be Jul or Aug before I received it. Sims and three of her friends canceled a Crystal sailing on March 25 and are owed thousands of dollars from the line. I’m seeing refund frustrations across multiple cruise lines on the message boards. Like MSC Cruises, the Better Business Bureau also gave Crystal Cruises an F, citing its failure to respond to two complaints. “It’s been 135 days, and we have still had no resolution (i.e., refund), or any contact from Crystal Cruises,” one reader, Phyllis Sims of Baton Rouge, Louisiana, wrote us several days ago. Susan Robison, Crystal’s director of global public relations, said in an email that the company has canceled hundreds of cruises and refunded tens of millions of dollars. Cruises. A line-by-line guide, Why you shouldn’t expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Some of the year’s hottest new ships could be delayed, Stream these 13 movies, television shows to get your cruise ship fix, credit card that will maximize your rewards. Compare how recession-proof Crystal Cruises is relative to the industry overall. In addition, it’s a joint venture partner in Resorts World Manila in the Philippines. Refund and insurance paid for antarctica trip in dec 2020 for my wife and myself. Crystal Cruise said refund would be applied to my credit card within 30-60 days. “We have always been committed to honoring our contractual obligations with guests and travel partners, including the processing of refunds,” the line said. Three months after the federal government ordered cruise lines to shut down, thousands of customers can’t get their money back for canceled trips. Since those cruises were paid in full, people are waiting for thousands of dollars in refunds. It wasn't. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt . Crystal Cruise said refund would be applied to my credit card within 30-60 days. At a number of smaller lines such as Crystal Cruises, Silversea and Oceania Cruises, refunds are taking up to 90 days to process. Call us at 800-338-4962 or inquire about a vacation here. Months after the COVID-19 pandemic shut down cruising, customers are complaining that they still haven’t received refunds for prepaid fares and fees. Initial Viking River Cruises complaints should be directed to their team directly. That includes Crystal Cruises, part of the Genting Group. “Our top priority is making sure our guests are taken care of and that they are receiving refunds and future cruise credits in a timely manner,” he said. Contact Information. Vaccine Q&A: Are flight attendants a priority? That includes Crystal Cruises, part of the Genting Group. But in its statement, Crystal suggested refunds for canceled cruises continued to be processed. Travel agents and their customers also expressed worries about refunds they were owed for canceled sailings, given Genting Hong Kong had stopped paying its creditors. Since those cruises were paid in full, people are waiting for thousands of dollars in refunds. The Points Guy has received a significant number of complaints from readers in recent months about Crystal Cruises not sending them refunds for canceled trips. These are the best credit cards for dining out, taking out, and ordering in to maximize every meal purchase. Crystal Cruises says it’s ‘not going out of business,’ still processing refunds. Thanks to temporary card bonuses and changes due to coronavirus, you may even be able to score a meal at your favorite restaurant for free. “We are not fans of a business using our money as a zero-interest loan, even with the pandemic,” Sims said. Granted, Crystal has a great product on the seas, but its Customer Service people are not very well trained. Connect with friends faster than ever with the new Facebook app. BOOK NOW & DEPOSIT LATER. Crystal Cruises, an ultra-luxury line with offices in Miami, is canceling trips on its much-anticipated AirCruise program. For those companies, the bureau’s site notes no examples of unaddressed complaints or delays in responding. Such a six-month window would be of little help to Knox or the thousands of other consumers angry that they don’t have their money back. Dolphins offensive coordinator focused on Bills finale before looking to future, Lincoln Project’s ads in Palm Beach County aimed at vacationing, TV-watching Trump, Second stimulus check updates: McConnell blocks Democrats’ bid to bring bill for $2,000 checks to immediate vote, Yes, snowbirds will be able to get a COVID-19 vaccine in Florida. The Federal Maritime Commission has proposed regulations that would require cruise lines to provide refunds within 180 days of any cancellations resulting from a government order or declaration, such as the CDC’s no-sail order. The parent company of Crystal Cruises, one of the world’s best-known luxury lines, is in financial trouble. So I said, ‘Let’s do it.‘”. Florida drivers on list of top 10 worst-red light runners, Will anyone want to fly on Boeing’s retooled 737 Max? We have had problems with all six of our Crystal bookings over the years. 31, 2023, along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal. In announcing that it had stopped making payments to creditors, the company said it hoped to negotiate a restructuring of its debt with the creditors. That includes Crystal Cruises, part of the Genting Group. (Updated 12:48 p.m. EST) -- Cruise lines have temporarily suspended operations worldwide and altered future sailings in globally as the novel coronavirus (also known as COVID-19) continues to spread. Sims said her in-house Crystal travel advisor had not responded to any of her queries about the refund. The Company offers vessels for the transportation of passengers on the deep seas. Find detailed reviews of all Crystal cruise ships and destinations. “We annually sail more than 5 million guests. Problems with Product/Service. Crystal Cruise Reviews: See what 618 cruisers had to say about their Crystal cruise. “As we’ve said before, the volume of cancellations is something we have never seen, and frankly, could never have imagined,” Chaimes said. Broward has a curfew, but will you really get a ticket if you’re out late on New Year’s? Access the headquarters listing for Crystal Cruises LLC here. They want their $13,000 back. Cruise industry publication Cruise Week on Thursday reported that the Genting Hong Kong announcement had spooked travel agents who sell Crystal voyages. “As we continue to navigate the unprecedented situation the world is facing, we appreciate our guests’ continued patience and understanding, and we apologize for any delay that this has caused,” the spokeswoman said. RELATED: Cruise lines shift to ‘virtual’ sailing, but some say they’re going overboard », RELATED: Cruisers wonder how far Carnival will take its new dress code », RELATED: Cruise line served man equivalent of 30 drinks before he went overboard, suit says », RELATED: 80s Cruise passengers told to stay home for 14 days after test confirms coronavirus », https://www.fmc.gov/resources-services/cruise-passenger-assistance, Where to find free meals in South Florida during the coronavirus pandemic. Some cruise lines were (and are) overwhelmed with refund requests. In an Aug. 10 conference call with investors to discuss Royal Caribbean’s $1.3 billion net loss in the second quarter, Chief Financial Officer Jason Liberty said about half of all customers who booked cruises that were later canceled requested refunds rather than credits toward future cruises. Find a Bargain Please choose a vacation type. The parent company of Crystal Cruises, one of the world’s best-known luxury lines, is in financial trouble. Show full articles without "Continue Reading" button for {0} hours. | Opinion, ‘Below Deck’ captain Lee Rosbach shares news of son’s death, As Trump leaves office, South Florida is poised to become his new ‘MAGA’ capital. Crystal will contact each guest with cancellation and compensation details directly. Crystal Cruise Reviews: See what 618 cruisers had to say about their Crystal cruise. The company did not say how much cash it still had on hand. Related: How to book a cruise with points and miles. Princess Cruises promised them a full refund of the missed days on the cruise beginning March 1, when the ship's itinerary began to change, plus a future cruise credit for 100% of missed time. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Related: 21 tips and tricks that will make your cruise go smoothly. At a number of smaller lines such as Crystal Cruises, Silversea and Oceania Cruises, refunds are taking up to 90 days to process. MSC Cruises is one of numerous cruise lines having to field complaints from consumers angry about delays in receiving refunds from cruises canceled because of the coronavirus epidemic. Sloan said frustrated consumers seeking faster refunds have little recourse but to be patient. “And call, don’t just email.”. Cruise lines willing to address criticism about the delays say they’ve been struggling to meet an unprecedented challenge. “We understand our guests’ frustration and we sincerely apologize to those who are affected by this situation.”. At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days). In early August, the cruise industry voluntarily extended its suspension of U.S.-based sailings to Oct. 31. The next time he called, he was told the family would have its refunds within 60 days. Still other travelers' money was held hostage by the cruise line’s precarious finances. This cruise was a rebook from my May 2020 cruise. Royal Caribbean spokesman Jonathon Fishman said “a majority” of that company’s refund requests are taking less than 30 days. The first time Ken Knox called MSC Cruises’ Fort Lauderdale headquarters to ask when his family would get refunds for the cruise that was canceled April 29, he was told within 30 days. “My birthday was in May. Susan Robison, Crystal’s director of global public relations, said in an email that the company has canceled hundreds of cruises and refunded tens of millions of dollars. Whether the suspension is extended a fifth time past Oct. 31 depends, presumably, on how the infection rate evolves over the next several weeks. WATCH: Look out! She said she was so fed up she just filed a dispute about the charges with American Express. Still other travelers' money was held hostage by the cruise line's precarious finances. “The refund ‘workload’ excuse from Crystal is hitting a nerve.” Related: When will cruises resume? And the time after that, he was told within 90 days. I’m seeing refund frustrations across multiple cruise lines on the message boards. If passengers have paid their full fare more than 60 days prior to departure, and cancel their booking, a full 100% refund will be issued. The cruise line is a subsidiary of one of the world’s largest container shipping conglomerates, Mediterranean Shipping Co., which operates a 560-vessel fleet out of 500 ports in 155 countries. Now extended through December 2021, Crystal Confidence 3.0 offers both relaxed cancellation terms and a final payment of 60 days prior to first day of service for all new and existing bookings. It was to be a postponed birthday celebration. Cruises. Business Profile. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt . “That’s a lot of refunds to process. With each extension comes new cancellations and new refund requests. Royal Caribbean and its affiliated lines have canceled more than 1,500 sailings, “some on ships that carry 6,000 people,” he said. Crystal Cruises LLC. “While we strive for an up-to 90-day turnaround, the reality is this has been challenging to achieve and that in quite a few cases, we have not been able to meet this original good faith estimate,” she said. All 2021-2024 Voyages by Ocean, River, Yacht & Expedition. Available for all new and … It’s a question that continues to clog cruise lines’ social media pages, review sections of websites operated by Yelp and the Better Business Bureau, and email accounts of consumer-focused travel websites such as The Points Guy. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. Renters face rising prices in most South Florida cities. In addition to posting complaints on Yelp, the Better Business Bureau’s site, or cruise lines’ social media pages, frustrated consumers can also file complaints with the Federal Maritime Commission’s Office of Consumer Affairs and Dispute Resolution Services at https://www.fmc.gov/resources-services/cruise-passenger-assistance. Like us on Facebook to see similar stories, Fact check: COVID-19 vaccine 'morally acceptable,' Vatican says but some claims missing context, Trump angered by Mar-a-Lago renovations, sources say. Currently, numerous major cruise lines are selling cruises scheduled to depart South Florida ports in November and beyond. 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