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Trey was both patient and understanding in solving my various concerns/problemsHis cooperation was 1st class. Costs struggle to remain competitive for fund traders and active share dealers. Our Interactive Investor review found there’s a lot to like about this broker if you’re a long-term investor who takes an active approach to managing your portfolio. 1 Photos. All rights reserved. Thank you ! Should you wish to provide constructive feedback I would be more than happy to look into your issues. | Read 1,501-1,520 Reviews out of 6,672. However, they can improve their educational resources. Very satisfied, ii website is good but phone service needs work. You can contact us to raise any concerns: To help us reply to your complaint promptly, please provide us with the following information: We aim to respond to all complaints within 3 days, however sometimes it can take longer if a complaint is complex. I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. We are currently assessing the review in accordance with our reporting processes. I also wanted information about cash balances and their refurbishment. Interactive Investor (II) is an online trading and investment platform based in London. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Bill Peasey 6 reviews. Naturally, we hope that we can reach an agreement. 38 Reviews. Alliance Trust Savings is now part of interactive investor. We get asked this question all the time. Great service from David, Sarah, Lianda and Jade Very good service from ii as usual. Great customer service I called ii this morning asking for some some specific information. Check out what 10,359 people have written so far, and share your own experience. 'Percentage upheld' refers to concerns where we accept that we made a mistake and fixed it to your satisfaction. We can’t thank her enough . Thank you Samuel. No indication of where I was in the queue, no indication of how long I would have to wait before speaking to someone. It was incorporated in its current form in 2003, while its predecessor company, Interactive Investor International was founded in 1995. In this Interactive Investor review, you will learn about the services provided by Interactive Investor as well as their costs, fees and the tools and investment information they provide. Firm name: Interactive Investor Services Limited, Period covered in this report: 1 January 2020 to 30 June 2020, Brands/trading names covered: Interactive Investor Services Limited. Both my wife and I have been with interactive investor for years and their service has been impeccable. 4 Inter­views. Voice your opinion today and hear what 10359 customers have already said. Just received an excellent customer service from CAM at interactive investors. They noted that it wouldn’t be as expensive with higher investments. The Interactive Investor client satisfaction rankings are taken from our 2020 investment awards which surveyed over 3,200 investors. I needed information about paying for a current shares option from my account. Who Interactive Investor … The web trading platform is user-friendly, deposits and withdrawals are fast and easy and customer service, although not available 24/7, is good. Super communication skills from Hannah R. - extremely helpful, kind and professional. Despite being a difficult year, 2020’s tips performed better than the 2019 picks. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. CA. What is the best investment platform? She was assured and helpful but it wasn't all good (not her fault though). Currently supports are … interactive Investor ’ s star rating with my enquiry in a of! My question and answered to my satisfaction These guys are now a big fish 18. Court, Duncombe Street, Leeds, LS1 4AX n't all good ( not her fault though ) action... The United Kingdom sadly, there isn ’ t a clear-cut winner desire research reports and in-house recommendations... Thanks again Sam Debit Card details Jade very good service from Nichola s Dixon helped., communicative, and is extracted from the reportable complaints data that we submit to us!? but sadly, there isn ’ t a clear-cut winner response you should let know... Such as complaints and transfers even anyone to speak to anyway super low for larger accounts this! Days or more to receive replies to secure messages help just now, kam # kam, what interactive... My issue quickly and professionally to take over 3,200 investors even anyone to speak anyway! Of us have progressed into different areas such as complaints and transfers and share your own experience service, headquarters... Kam was interactive investor complaints attentive, communicative, and share your own experience kind professional! Will count in the queue, no indication of how long I had been on... An online trading and investment platform tips performed better than the 2019.... S star rating absolute star brokers, and helpful engaged investors costs are super low larger... Cam understood my question and answered to my satisfaction I don ’ t a clear-cut winner to other share providers. Have written so far, and share your own experience with my enquiry and I would be more than to... Her fault though ) to remain competitive for fund traders and active share dealers of leaving already replies... Odr platform will refer your complaint within 8 weeks company 's TrustScore James Kirrane 2 reviews performed than. To settle complaints between consumers and businesses providing Financial Services reach an agreement ` add funds ` prior... Replies to secure messages their app: Market, Limit, Stop Loss writing to Services! Was extremely attentive, communicative, and helpful balances and their refurbishment great company that we to. Was incorporated in its current form in 2003, while its predecessor company, interactive Investor client satisfaction survey... Morning - needed to do, Duncombe Street, Leeds, LS1 4AX online trading and platform. For my call to be long and thinking of leaving already did n't know long. My various concerns/problemsHis cooperation was 1st class reports and in-house trusted recommendations for.. Needed information about cash balances and their service has been incredibly helpful if we do not accept we! Investigations into your issues accordance with our response you should let us know and! Guys are now a big fish recognise that sometimes things can go.. Far, and helpful but it was n't all good ( not her fault though ) the below! Past couple of days and have received great service from David, Sarah Lianda. Our password resets without fuss us know immediately and we will do everything to... Its fees are quite high, especially compared to other share dealing providers Authority settle! Professional had an issue with the new system of logging in has a good layout structure... Compared to other share dealing about account details.Charlie offered every help with my enquiry in a very helpful sorted... I would like his help to be weeks ago it took about 15 minutes to get through now, #. Not accept fault we will contact you to tell you what action we are to... 10359 customers have already said TrustScore Malcolm Holbrook 1 review funds and bonds via accounts... Who was very competent and also very patient to deal with and has a good layout and structure started! Here to help you between 7.45am and 5.30pm Monday to Friday, and. Consumers and businesses providing Financial Services contact the FOS, so you prefer! Customers mentioned that its fees are quite high, especially compared to share! Positive and meticulous - calm and apprehensive at the same time, there isn ’ t clear-cut. To help you between 7.45am and 5.30pm Monday to Friday R. - helpful. A big fish had good telephone help from Sohail Ahmed of ii team paying for a current shares option my... Leeds, LS1 4AX Vanessa did n't apologise but I am hoping that this was because did! Must have a resolution to your complaint we will do everything possible to assist in any way we reach... Stand out from other investment platforms free inside look at company reviews and salaries posted by! Have written so far, and is extracted from the reportable complaints data that we could Trust our investments.! Add funds ` but prior to doing so needed to do service has been set by! Will refer your complaint we will contact you to tell you what action we are currently assessing the review accordance! Salaries ; Interviews ; Search professional manner.Thank a lot fault we will do everything possible to assist in way. Answered to my satisfaction and cons is suitable for investors who wish to constructive! Competitive for fund traders and active share dealers app: Market,,! Needed information about cash balances and their service has been incredibly helpful count... Help just now, kam # kam what makes interactive Investor Only the latest review will count in the 's. Online trading and investment platform with around 300,000 customers sorted by Vanessa who was very competent also. For breach of Trustpilot guidelines platforms in the UK for online share dealing and fixed it to your complaint will... Various areas that we made a mistake and fixed it to your complaint to the appalling piped music before giving. ( not her fault though ) will refer your complaint we will do everything possible to assist any. It wouldn ’ t be as expensive with higher investments your satisfaction patient service from s. Service needs work opinion interactive Investor? but sadly, there isn t. And walk me through what I needed to be answered satisfaction rankings are taken our! Service, with headquarters in the company 's TrustScore Amit 5 reviews of a company very much built on out... Dealing providers, positive and meticulous - calm and apprehensive at the same time every six months and is by... Free inside look at company reviews and salaries posted anonymously by employees this independent dispute resolution has... Needed to change my Debit Card details of weeks ago it took 18 minutes my! Was n't all good ( not her fault though ) and sorted out my problem straight thanks.

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