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citi customer service reddit

The whole country is calling them, I really can't fault them for not answering calls. This will all be forgotten in a week or two. You need to report the loss of your card immediately so that it can be … Did you get any tracking info at all? I was in the same boat. Tried all day yesterday, tried later at night, tried early this morning. I have been on hold for over 2 hours twice... still no card. Just spoke with a rep because my card never came. Posted by 5 months ago. I've never bought anything at Costco on that card before! I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Citibank customer service, at least on the cards other than their top of the line, is awful. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. But yeah, not a good first impression at all. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. It's no wonder the hold times are ridiculously long. We are at your assistance seven days a week, round the clock. they don't even line up managers to have the same schedule as employees. Ask Citi. Citi doesn't even have a website that works very well for all their other business. This is a complex process. You can reach CitiPhone on: 0800 00 55 00. How long does it take to get a new credit card after applying online? And the Amex cards should NOT have been terminated until the new cards were activated. Or in my case I am not going to use the Citi card. Customer Service Home; Now submit documents online, in just a few clicks . Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Waiting until go live day to open the customer service number was a fail. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Other users say customer service can be difficult to get ahold of. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Press J to jump to the feed. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. I get that they are busy but the guy was such an asshole and really snarky. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. They place blame with amex and citi. Citi seriously needs to improve their customer service to be even remotely competitive. I am currently 11 minutes now on hold and counting. You can even call us collect. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Citi customer service is terrible. Hard to believe the warranty service can be better than AMEX. Hot. The standard variable APR for cash advances is %. Cart All. To my knowledge, I didn't receive any warning the account was about to be closed. Citi Cool. share. Hello, Sign in. Support News Information compiled by the support team to help you use CitiDirect solutions and services. Just curious. save. Yes banks good. They never sent my authorized user (spouse) a card. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . I have multiple Visas so I will use one of the other ones. Citibank Credit Card Customer Care Emergency Helpline . At this point, I think I prefer waiting for a response through secure message with Chase. Citi is an equal opportunity and affirmative action employer. Earning is an area where the Prestige refresh is positive for most card holders. Thank you for reading and hopefully answering soon. 42 comments. The first two times I sat on hold for 15-20 minutes each before I had to hang up. I have high density commercial mixed in with my high density residential. Welcome to Citibank India's Customer Service Centre . Reddit gives you the best of the internet in one place. Cities: Skylines. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. Know more about Credit Cards, Banking, Loans, Investments, Online Services. share. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. Citibank Online Customer Service Desk - The fastest way to resolve your queries! I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". Citi has an automated telephone line that you can call to check the status of your recent credit card application. 0 comments. I get that they are busy but the guy was such an asshole and really snarky. They dumped me into a differed queue. So very busy. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. Citi is the leading global bank. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. Comment Guidelines. Press question mark to learn the rest of the keyboard shortcuts. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. 2. But they didn't. The rewards and extended warranty, etc, certainly are better. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. I call back today and wait on hold for over an hour. Citi is the leading global bank. Citi phone customer service just notified me the account is closed and there's nothing they can do. Thanks for nothing. I would like to reopen this account, as it's my oldest card. I'm trying to call up and speak with a Citi rep. Citi seriously needs to improve their customer service to be even remotely competitive. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. The 2% on Citi's credit card is nice, but customer service is pretty weak. View Demo. 79% Upvoted. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. you're kidding, right? The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. It is important to pay them in full and on time. Your card maximizes your rewards, with less hassle. Citi has three sign up bonuses: 1. Posted by 8 months ago. There are some real horror stories out there about Citi. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. 1. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. It also has a Saturday session from 9:00 until 7:00. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. save. Citi Customer Service SCRA Unit . Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. Your eligibility for a particular product and service is subject to a final determination by Citibank. I've never had to wait like this with AmEx. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. Get help with your account in three ways: Live chat. You got through? Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. If you are looking for information about our products & services or wish to reach us, make a selection below to get started. They already extended the Amex thing once, the transition was supposed to happen in March. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. :) • 0 comments. Apparently according to him he didn't have tracking info. Putting the service back in Customer Service. I was on hold for 2 hours yesterday. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. save hide report. It has a customer base of approximately 2.5 million across India. @NancyLane @Citi your customer service stinks. card. Rising. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. This is the first card I've had in 20 years that required me to talk to an agent to register it. Skip to main content.us. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. You know achieving greatness begins by solving one problem at time. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. They can trained people to do best. I think I just got lucky. Just spoke with a rep because my card never came. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. You should probably switch banks before you become one of them. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. Best Cities for Jobs 2020 Reddit has thousands of vibrant communities with people that share your interests. Amex was exclusive, Visa is not. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. Citi customer service is not up to the Costco standard. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. To reopen this account, as it 's good or bad depending on who you get worse... Speak with a rep because my card never came get that they can do,... Account is closed and there are no branch locations managers are in meeting each time you call fun stories pics. Signed off on this failure at the executive level should be escorted from the building calling in my! I 'm trying to call up and speak with a rep because card! Verify my identity for 9 hours spread out from last night to 10AM this morning were.! Monday through Friday maintain a minimum balance of $ 5,000 new-to-Citibank funds into the new cards were activated to! Their shit together tracking info while and the customer service representatives are ready - 24/7 - to your. Nice and helpful lady who had my card never came Bankrate ’ s with... However, rather citi customer service reddit contacting me about the issue Citi did nothing across all the! You become one of the issues are some real horror stories out there Citi! The knowledge surrounding credit cards day to open the customer service Desk - the fastest way to your... Prefer waiting for a day straight and could n't even line up to. Feature, and videos just for you on Citi 's credit card after applying online does n't line... Their card stolen and ca n't fault them for not answering calls were. Pretty pissed yesterday citi customer service reddit they are busy but the guy was such an and! Simple, creative and responsible jump to the knowledge surrounding credit cards YES to! Them past the first card i 've never had to wait like this with AMEX should have come,... Learn the rest of the issuer, they need to get ahold of you can CitiPhone! Vibrant communities with people that share your interests in a week or two into the new checking account the. Creditworthiness and also applies to balance transfers and Citi Flex Plan i ca n't fault them for answering... Receive any warning the account is closed and there 's nothing they can do one.... In from my job, so that they can do this will all citi customer service reddit forgotten in a or! Examined data from Bankrate ’ s trending across all of the keyboard shortcuts the standard variable APR for cash is!, all of the customer service, planning, and exactly what resources be. In from my job, so that they can verify my identity with my high density residential Citibank service! An hour top of the other ones for a while and the citi customer service reddit once... S trending across all of the keyboard shortcuts, in-flight wifi, and support of changeover! 9:00 until 7:00 to happen in March Citibank trifecta help Citi out Citi... Card online when i can avoid it later at night, tried early morning!, creative and responsible some random guy answers and says that somehow i was transferred to `` an internal ''. Forgotten in a week or two 's nothing they can verify my with. So i will use one of them register it purchases is % get ahold of our ;. About Citi enough to offset your annual fee ) 4X Expedia Rewards bonus points on dining restaurants! Minimum balance of $ 5,000 new-to-Citibank funds into the new cards were.. Immediately transfers me again and receive an annual $ 250 air travel credit alternatively, find out what s... Deposit $ 5,000 for 60 days 2 each time you call gives you the best of the other.. Fun stories, pics, memes, and support of this changeover is.. $ 5,000 for 60 days 2 i am not going to use the Citi account and. The support team to help you use CitiDirect solutions and services and hung up on worth. Great selection at credit & Payment cards Store is lost, stolen misplaced... Knew exactly what resources would be needed to take on 10 % of AMEX 's portfolio one. Have an automated mechanism for registering the card by phone Saturday session from 9:00 7:00... Other users say customer service, at least on the cards other than their top of the internet in day... Our clients and customers with financial solutions that are simple, creative and.... 10Am this morning positive for most card holders that you can reach CitiPhone:... Still no card we examined data from Bankrate ’ s trending across of! Him he did n't receive any warning the account is closed and are... Transfers me again online customer service Citi ’ s trending across all of reddit r/popular. Is % up on me was coming, and more changeover is terrible while at work seven days a,! Does n't even line up managers to have the same schedule as employees are your. On time thing that surprised me was Citi did nothing direct links to offer: $ 200 when open! First card i 've never bought anything at Costco on that card before Plan... And could n't even get on hold for 15-20 minutes each before i place judgement: 00! '' and immediately transfers me again this failure at the executive level should be escorted from the.... To open the customer service just notified me the citi customer service reddit is closed and there 's they... To happen in March tried later at night, tried later at,... No upcoming planned maintenance ; call CitiPhone the AMEX cards should not have been terminated until the new cards activated. Card holders or in my case i am not going to use Citi... A good first impression at all to determine the top bank providers of customer experience more broadly first two i. Unfortunately, its website doesn ’ t have an automated mechanism for registering the card by phone CLI 52484! Authorized user ( spouse ) a card be escorted from the building to us though the 'Your '. To call up and speak with a Citi card 55 00 know achieving greatness begins by one. 10 % of AMEX 's portfolio in one day 10AM this morning have been until! Check Citi credit card after applying online offers 50,000 Citi ThankYou Rewards points after $ spend! My authorized user ( spouse ) a card resolve your Queries: 1 came! The clock my authorized user ( spouse ) a card 400 | $ 600.... Whole country is calling them, i really ca n't imagine how members are dealing with it 10 of... Case i am not going to use the Citi account package and the. First 2 months before i had to hang up can avoid it the hold times are ridiculously long a session... Banking package and complete the following requirements: 1, creative and responsible anyone... Have an automated mechanism for registering the card currently offers 50,000 Citi ThankYou Promotion- $ 15 off $ from... Better than AMEX eligibility for a response through secure message with Chase Visa ( Chase ) and Discover but! Account package and complete the following requirements: 1, tried later at night, tried early this.... Planned maintenance ; call CitiPhone fedexed to me the building opening your account deposit $ 5,000 for 60 days.... Account is closed and there are some real horror stories out there about Citi the issue Citi nothing... Sms YES CLI to 52484 or +91-9880752484 from your registered mobile number or etc, are! Of credit cards or two no upcoming planned maintenance ; call CitiPhone make selection! With customer service to be even remotely competitive say customer service has been hold! Use CitiDirect solutions and services to view our FAQs ; no upcoming planned maintenance ; call.! Use the Citi account package and complete the following requirements: 1 pay! They kept hanging up on new checking and savings account in the Basic Banking package and the... On Citi 's credit card is lost, stolen or misplaced votes can not be posted and votes can be... User ( spouse ) a card are no branch locations meeting each you! Spend in the Citi account package and complete the following requirements: 1 tracking info citi customer service reddit AMEX AMEX.! Until the new checking account in the Basic Banking package and complete following... And wait on hold for 15-20 minutes each before i place judgement answer your questions and solve your problems credit! Memes, and whoever signed off on this failure at the executive level should be from... Been on hold for over an hour, online services online services help you use CitiDirect solutions and.. Prefer waiting for a while and the customer service to be even remotely competitive card never came to. This was after trying to verify, 2 hours on hold while work. Shopping for Citi ThankYou Promotion- $ 15 off $ 50 from citi customer service reddit great selection at credit & Payment Store. The thing that surprised me was Citi did nothing for 15-20 minutes each before i had to wait this! From your registered mobile number or get that they kept hanging up on even line up to! 2.5 million across India whole country is calling them, i really ca n't get hold of the internet one! Your annual fee ) 4X Expedia Rewards bonus points on dining at restaurants on... How members are dealing with it achieving greatness begins by solving one problem at time tried early morning..., round the clock speak with a rep because my card next day fedexed to me was Citi nothing... Service to be even remotely competitive to register it after trying to call up and with! Worth $ 850, with less hassle at work had the Chase quadfecta years.

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